Privacy Policy

Last updated: November 2025

Introduction

Podwell is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our website and services.

Information We Collect

Personal Information

When you request a consultation or contact us, we may collect:

  • Name and contact details (email address, phone number)
  • Information you provide about your nutrition goals and eating habits
  • Communication history with our team

Automatic Information

When you visit our website, we may automatically collect:

  • Browser type and version
  • Device information
  • IP address and location data
  • Pages visited and time spent on our website
  • Referring website addresses

How We Use Your Information

We use the information we collect to:

  • Provide nutrition consultation services
  • Respond to your enquiries and requests
  • Improve our website and services
  • Send relevant information about our services
  • Comply with legal obligations

Legal Basis for Processing

We process your personal data based on:

  • Your consent when you submit a contact form
  • Our legitimate interests in providing and improving our services
  • Contractual necessity when delivering consultation services
  • Legal obligations under UK data protection laws

Data Storage and Security

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. Your data is stored securely and accessed only by authorised personnel who need it to provide our services.

Cookies and Tracking

We use cookies to improve your experience on our website. Cookies are small text files stored on your device. You can control cookie preferences through your browser settings. For more information, please see our Cookie Policy.

Data Sharing

We do not sell your personal information to third parties. We may share your data with:

  • Qualified nutritionists who provide consultations
  • Service providers who help us operate our website and business
  • Legal authorities when required by law

Your Rights

Under UK data protection laws, you have the right to:

  • Access your personal data
  • Correct inaccurate or incomplete data
  • Request deletion of your data
  • Object to processing of your data
  • Request restriction of processing
  • Data portability
  • Withdraw consent at any time

To exercise any of these rights, please contact us at [email protected].

Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. When data is no longer needed, we securely delete or anonymise it.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your data, please contact us:

Podwell
19 Shoreditch High Street
London E1 6HN
United Kingdom
Email: [email protected]
Phone: +44 20 7481 37 26